Refund & Cancellation Policy

Last updated: February 21, 2026

1. Overview

This Refund & Cancellation Policy outlines the terms for subscription cancellations and refund requests for Invoxa (invoxa.co). We want you to be satisfied with our service and have designed a fair policy for all users.

2. Free Plan
  • The Free Plan is provided at no cost and does not involve any payment.
  • No refund is applicable for the Free Plan as no charges are incurred.
  • You may cancel your Free Plan account at any time without any obligations.
3. Paid Plans (Basic & Pro)
3.1 Cancellation
  • You may cancel your subscription at any time from your account settings.
  • Upon cancellation, your subscription remains active until the end of the current billing period (monthly or yearly).
  • After the billing period ends, your account will switch to read-only mode - you can view and export your data but cannot create new bills, products, or shops.
  • Cancellation does not result in an immediate loss of access to paid features.
3.2 Refund Eligibility
  • Within 7 days of purchase: If you are not satisfied with the Service, you may request a full refund within 7 days of your subscription purchase or renewal. No questions asked.
  • After 7 days: Refunds are generally not provided after 7 days of purchase. However, we evaluate each request on a case-by-case basis and may offer a pro-rated refund in exceptional circumstances.
  • Technical issues: If you experience persistent technical issues that prevent you from using the Service, and we are unable to resolve them within a reasonable timeframe, you are eligible for a full refund.
  • Duplicate payments: If you are charged twice for the same subscription period, the duplicate charge will be refunded in full.
3.3 Non-Refundable Situations
  • Failure to use the Service during the subscription period does not qualify for a refund.
  • Account suspension due to violation of Terms & Conditions.
  • Downgrade from a higher plan to a lower plan mid-billing cycle (the higher plan remains active until the end of the cycle).
4. How to Request a Refund

To request a refund:

  1. Send an email to billing@invoxa.co with the subject line "Refund Request".
  2. Include your registered email address, subscription plan, and reason for the refund.
  3. Our team will review your request and respond within 3-5 business days.
5. Refund Processing
  • Approved refunds will be processed through the original payment method (Razorpay).
  • Refunds typically take 5-10 business days to reflect in your account, depending on your bank.
  • You will receive a confirmation email once the refund has been initiated.
6. Plan Upgrades and Downgrades
  • Upgrades: When upgrading from a lower plan to a higher plan, you will be charged the difference for the remaining period on a pro-rated basis.
  • Downgrades: When downgrading, the current plan remains active until the end of the billing cycle. The lower plan pricing takes effect from the next billing cycle.
7. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be communicated through email or a notice on the platform.

8. Contact Us

For refund-related queries, please contact us:

  • Billing: billing@invoxa.co
  • Support: support@invoxa.co
  • Website: www.invoxa.co