1. Introduction
Welcome to Invoxa ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our billing and invoicing platform at invoxa.co.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and password when you register.
- Business Information: Shop name, address, GSTIN, business type, and logo that you provide for invoicing.
- Billing Data: Invoices, product details, customer information, and transaction records you create on the platform.
- Payment Information: Subscription payment details processed securely through Razorpay. We do not store your credit/debit card numbers.
- Usage Data: Log data, device information, browser type, and pages visited to improve our service.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Invoxa platform.
- Process your subscription payments through Razorpay.
- Generate invoices, reports, and billing records as requested by you.
- Send you important updates about your account and service changes.
- Provide customer support and respond to your inquiries.
- Improve and optimize our platform based on usage patterns.
- Comply with legal obligations and prevent fraud.
4. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit.
- Encrypted password storage using industry-standard hashing.
- Role-based access controls within the platform.
- Regular security updates and monitoring.
5. Data Sharing
We do not sell your personal information. We may share your data only in the following cases:
- Payment Processing: With Razorpay to process subscription payments.
- Legal Requirements: When required by law, regulation, or legal process.
- Service Providers: With trusted third-party services that help us operate the platform (e.g., email delivery), under strict confidentiality agreements.
6. Your Rights
You have the right to:
- Access and download your data at any time through your account.
- Update or correct your personal information.
- Request deletion of your account and associated data.
- Withdraw consent for marketing communications.
7. Cookies
We use essential cookies to maintain your session and provide a smooth experience. We do not use third-party advertising cookies.
8. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our platform.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@invoxa.co
- Website: www.invoxa.co